Privacy, terms & cookies.

Terms & conditions.

GENERAL CONDITIONS CHOCOLATE WORLD 

Application area 

These general conditions shall apply to all offers and agreements by CHOCOLATE WORLD and all linked enterprises and all agreements which CHOCOLATE WORLD is part of. 

The customer confirms to know and accept these terms and conditions, even if they are contrary to the terms and conditions of the customer. The terms and conditions of CHOCOLATE WORLD prevail against those of the client. 

Any exception to the current terms and conditions has to be approved in writing by CHOCOLATE WORLD (i.e. in the offer). The unchanged clauses always remain fully applicable. 

Realization of the agreement 

Information given amongst other in catalogues, folders, letters, advertisements, images, websites, price lists, recommendations, etc. i.e. regarding sizes, colors, volumes, order numbers, and prices are given by CHOCOLATE WORLD in good will and are not binding. Under no circumstances can CHOCOLATE WORLD be held liable for possible mistakes. All offers done by CHOCOLATE WORLD are not binding, until they have been confirmed in writing. 

If CHOCOLATE WORLD, acting as mandated in the name and on behalf of a manufacturer, producer or another third party, any agreement is concluded with the customer under condition of express written approval of the manufacturer, producer or third party. In this case the general and special conditions of the manufacturer, producer or third party apply in full, to the extent that they are not inconsistent with the current terms and conditions. 

Listings on illustrations, brochures, catalogs, drawings, photographs, etc. are informative and do not bind CHOCOLATE WORLD. In no case faults, defects or errors may give rise to complaints, price reductions or liability of CHOCOLATE WORLD. 

Any communicated studies, designs, drawings, models, etc. that are communicated by CHOCOLATE WORLD will remain the property of CHOCOLATE WORLD. They may not be disclosed to third parties or be performed by third parties without the express written permission of CHOCOLATE WORLD. 

CHOCOLATE WORLD has the right to ask for a cash advance with any order. 

Acceptance 

By signing the delivery receipt the client accepts the delivery and the conformity of the delivered material and goods. The client must check the material immediately at delivery. 

All complaints and contestations shall be made in writing to be admissible within 8 calendar days after delivery. 

The use of material implies the acceptance of the material. 

Price 

All prices stated by CHOCOLATE WORLD in its offers are in euro and shall be exclusive of Value Added Tax or any other governmental levies, unless otherwise stated. 

Travel expenses shall be charged, unless expressly agreed otherwise. 

The provided prices and tenders are merely approximate and not binding for CHOCOLATE WORLD.

CHOCOLATE WORLD can change them at any time until the acceptance of an order. 

Delivery(times) and implementation of the agreement 

The terms of delivery are always approximate, they are observed as much as possible, but they are never binding to CHOLOLATE WORLD. A delay in delivery can in no case give cause for damages or interests due by CHOCOLATE WORLD. 

The transport is always executed at the risk of the client, even if the materials are loaded by CHOCOLATE WORLD. 

If the ordered goods or materials are no longer available with the manufacturer, producer or supplier, or in case of defect, through no fault of CHOCOLATE WORLD, CHOCOLATE WORLD reserves the right to offer to the client an equal alternative. In no case will CHOCOLATE WORLD pay damages.  

All risks to which the goods are exposed shall pass to the client upon delivery. 

In case of force majeure, CHOCOLATE WORLD reserves the right to indefinitely suspend the agreement. If the force majeure leads to permanent inability to perform the contract, the contract will come to an end, without any compensation. Force majeure means any strange reason, and any circumstance, which cannot reasonably be expected, including but not limited to delay or breach of contract by manufacturers, producers, suppliers, disruptions in the internet, electricity, failures in e2 mail traffic and disturbances or changes in any third party technology, transport problems, strikes, government measures, supply delay, negligence by suppliers and / or manufacturers of CHOCOLATE WORLD, as well as from individuals, disease, defects in appliance or shipment. 

Choice of Law and Disputes 

The laws of Belgium shall apply to all agreements concluded between CHOCOLATE WORLD and the client. 

All disputes shall be brought before the Courts of Antwerp. 

Property provisions 

Every delay in payment gives CHOCOLATE WORLD in his official capacity, the full right to declare each current sale, also those of which the goods are not yet delivered, to be disbanded or postponed and he retains the right to take back the goods that were already delivered or that were in dispatch. 

The goods sold remain the property of CHOCOLATE WORLD until full payment of the invoice. 

As long as the goods are not paid for, the materials may not be sold or estranged, given as security or given to a third person in usage. It is forbidden for the client to make the materials their property by incorporation or by mounting or integrating or mixing in any way with any other material or other movable goods; 

In case of non2payment CHOCOLATE WORLD retains the right to take back the goods delivered and end the agreement, without any mediation of a Court. 

CHOCOLATE WORLD had the right to terminate the agreement unilaterally in the case of non2 payment of the deposit (if applicable) and / or the invoices.  

In case the contract is cancelled by the client, CHOCOLATE WORLD can claim damages equal to 30 % of the contract’s worth, under reserve of increase if the losses are higher. 

Intellectual Property 

The trademarks, titles, characters, trade names, graphics, designs and other properties are protected intellectual properties owned by CHOCOLATE WORLD and the customer is not permitted to transfer sketches, documents or any other right or document that he receives, to a third party. 

The customer is not allowed to remove, alter or conceal messages, advertising and / or the logo of CHOCOLATE WORLD that is on the material.  

SPECIFIC CONDITIONS FOR CONSUMERS 

Right of withdrawal 

Buyers, private non-professional individuals, have a right of withdrawal amounting to 14 days from the date of delivery of their order, during which they can withdraw from the contract and be fully reimbursed, apart from the costs of return of the goods. This right does not extend, however, to goods produced for the personal needs of the consumer and which cannot be re-sold due to the specific nature of the product (article VI.64 Law of Economic Right). 

The right of withdrawal is subject to the following conditions: 

the client needs to inform CHOCOLATE WORLD of his intent to exercise his right of withdrawal in writing within 14 days of delivery;

the Products must be returned in their entirety and not just parts or components of them, even in the case of kits;

the Products returned must not have been used or damaged;

the Products returned must be sent back in their original packaging;

the Products returned must be sent back to CHOCOLATE WORLD in a single shipment.

the Products being returned must be delivered to the courier within fourteen (14) working days from the date on which you received the products;

If the client exercises the right of withdrawal according to the preceding conditions, CHOCOLATE WORLD is required to refund the sums paid by the Customer within no more than 30 days from the material receipt of the returned products by CHOCOLATE WORLD. 

The right of withdrawal cannot be applied in the case of products that have been customized on a client explicit request at the time the order was entered. The right also cannot apply in the case of products that cannot be re-sold due to the specific nature of the product (article VI.53 Law of Economic Right). 

ACCURACY OF INFORMATION AND AVAILABILITY OF PRODUCTS

The information, products and services offered on or through the Chocolate World Website may contain flaws of all natures. Chocolate World cannot guarantee the appropriateness, reliability, promptness or accuracy of the information. The information is provided and displayed without any form of guarantee. 

Chocolate World does not guarantee the availability of the products and services offered on the Chocolate World Website. Every offer must be confirmed in writing by Chocolate World before it can be seen as valid. The Conditions of Sale/General Terms and Conditions cover the sale of products through the Chocolate World Website.

Should advice on personal or business decisions be given through the website, directly or indirectly, that advice is given without any form of guarantee and Chocolate World cannot be held liable for that advice.

INFRINGEMENT

Should the user breach these Terms and Conditions of Use, or special conditions, or any other norm or rights of third parties, or if there is any risk of damage being done to users of Chocolate World, Chocolate World will not hesitate to take suitable measures. 

INFORMATION

Chocolate World reserves the right to inform any authority about an activity carried out by a user on the Chocolate World Website.

COMMENTS AND COMMUNICATION

Information provided to Chocolate World by the user in the context of the use of the Chocolate World Website (by post, email or other means) may not be regarded as being confidential. 

CHOCOLATE WORLD IS NOT OBLIGED TO TREAT THIS INFORMATION AS CONFIDENTIAL, NEITHER IS CHOCOLATE WORLD LIABLE FOR ANY USE OR PUBLICATION THEREOF. 

Insofar permitted by law, this information is the exclusive property of Chocolate World and may be used, without further obligation or charge, for any objective, commercial or otherwise.

TRANSFER

These Terms and Conditions of Use may be transferred, without prior consent of the user, to any third party fully or partially acquiring the Chocolate World Website or the Chocolate World business. 

APPLICABLE LAW AND JURISDICTION

Belgian law is applicable to the Chocolate World Website and to these Terms and Conditions of Use, with the exception of the Belgian rules of referral in Belgian private international law. In the event of any dispute, only the court of Antwerp (Belgium) is competent.

PRIVACY STATEMENT

In this Privacy Statement, we refer to CHOCOLATE WORLD NV, located at 2660 Hoboken, Antwerp, Smallandlaan 4 Unit 2, registered business number 0443.628.906 (hereafter referred to as “Chocolate World”). 

Chocolate World administers the website www.chocolateworld.be (hereafter referred to as “Chocolate World Website’”) 

Chocolate World sets great store by the protection of your privacy and personal information. 

WHICH DATA IS PROCESSED

Through its website, Chocolate World Website, Chocolate World can process the following personal data including, without restriction, that obtained by way of the contact form, order form and cookies:

Information about your computer or mobile device and your visits to and use of the website, including your IP address, operating system, browser type and geographical location;

Account details provided to us by the user themselves: name, address, telephone number, fax number, email address, comments; 

Data provided while placing an order: invoice address, product or products ordered, financial details;

Any other information you personally decide to share.

If information is provided by the person concerned themselves, by way of a form, the fields indicated by an asterisk (*) must be completed, as they are necessary for the purposes for which they are processed. Other fields may be completed in order to facilitate Chocolate World’s service, and  there will be no repercussions if they are left blank.

OBJECTIVE OF THIS PROCESSING

Chocolate World may use the personal or business details you provide for various purposes. 

For example, Chocolate World uses your personal details for the purpose of client administration, in answering your queries, for instance. 

Chocolate World uses your personal details for the implementation and supply of its services and

products. 

Your personal details may also be used for marketing purposes, statistical research or to improve matching of our products and services with your needs.

If you have given Chocolate World your permission, we may also use your personal details for direct marketing, by email, telephone or post for example, to inform you about Chocolate World products and campaigns. 

Chocolate World uses your personal details when it is legally obliged to do so.

If the processing is based on your permission, you can retract this at any time, without this in any way detracting from the legality of the processing already carried out based on the permission given before it was retracted. 

FORWARDING OF YOUR PERSONAL INFORMATION

Chocolate World makes your personal information available to its personnel on a need-to-know basis. Chocolate World may make use of processors to process your personal information. 

Chocolate World passes on the personal information to the following categories of processors:

Processors who supply statistical research and analyses

Processors who supply hosting for this Chocolate World Website and the associated databases

Processors who provide marketing

Organisations which provide processing of payments

Organisations which provide delivery of the orders

Organisation with which there is a legal obligation to share personal information.

RETENTION OF YOUR PERSONAL INFORMATION

Chocolate World is committed to retaining your personal information no longer than is necessary for the purposes defined in 2.

YOUR RIGHTS

You have the right to request that we: 

allow you to view, improve or remove personal information

limit the processing of that personal information 

limit the data transferability of that personal information. 

To do so, please put your request in writing to CHOCOLATE WORLD NV, 2660 Hoboken, Smallandlaan 4 unit 2, Belgium or info@chocolateworld.be accompanied by a copy of your identity card. Chocolate World will respond within one month of receiving your request and let you know which action it intends to take. 

If you have given permission for a certain processing, you have the right to retract that permission at any time. This retraction is not detrimental to the processing of your information based on that permission and carried out before the retraction. 

Lastly, you retain the right to submit a complaint to the supervising authority.