Frequently asked questions.

Placing an order is easy. Simply visit our webshop, add the products you would like to purchase to your shopping cart, and proceed to checkout. Follow the steps to complete your order, and we'll take care of the rest.

No, you can also check out as a guest. However, please note that without an account, you will not be able to access your order history or track the status of your orders through your customer portal.

Yes. Our Customer Care team is happy to assist you with orders placed by email or phone. You can reach us during office hours at +32 3 216 44 27 or info@chocolateworld.be.

There's no minimum order quantity. Whether you would like to order a single mould or a complete production line, we are happy to assist you with the same level of care and service.

Absolutely. Both professional and non-professional customers are welcome at Chocolate World. If you are ordering on behalf of a company, please make sure to enter your VAT number correctly during checkout.

We offer an extensive range of products for chocolate professionals and enthusiasts alike. If you cannot find what you are looking for, contact us at info@chocolateworld.be and our team will gladly explore possible solutions with you.

Yes. If you would like to receive a quotation before placing your order, contact our Customer Care team at info@chocolateworld.be and we will be happy to prepare a tailored quotation for you.

Please contact our Customer Care team as soon as possible at info@chocolateworld.be or +32 3 216 44 27. We will do our best to accommodate your request — please note that changes or cancellations may no longer be possible once your order has been processed or shipped.

If you notice an error in your shipping or billing details, contact us immediately at info@chocolateworld.be or +32 3 216 44 27. We will do our best to update the information before your order is processed.

You can track the status of your order through your customer portal. Simply log in and navigate to "My Orders" to view the latest updates.

Yes. Once your order has been placed successfully, you will receive an order confirmation by email. You can also monitor your order status at any time through your customer portal.

As soon as your order leaves our warehouse, you will receive a shipping confirmation by email. Shipment information is also available in your customer portal.

Yes. Webshop orders are shipped with a trackable UPS service. You will receive a tracking number directly from UPS via the email address provided during checkout.

If a product is currently unavailable, this will be clearly indicated on the product page.

Products that are out of stock cannot be ordered directly through our webshop. You can sign up for a stock notification to receive an email when the product becomes available again. For specific stock-related questions, contact us at info@chocolateworld.be.

Yes. If a product is temporarily unavailable, contact us at info@chocolateworld.be and our team will be happy to discuss the available options, including placing a backorder.

Yes. We ship to approximately 150 countries worldwide — wherever shipping and import regulations allow us to do so safely and efficiently.

Absolutely. We regularly ship orders outside Europe. Please note that local import duties, taxes and customs fees may apply depending on your country.

No. Import duties, customs fees and local taxes are determined by the customs authorities in your country and are not included in our product prices or shipping costs. Any additional charges are the responsibility of the customer.

We offer dedicated pricing structures for distributors. If you are interested in distributing Chocolate World products, contact us at info@chocolateworld.be with some information about your business and our Sales team will be happy to review your application.

We accept American Express, Discover, MasterCard, Visa, PayPal, Bancontact and Wire Transfer. Available payment methods may vary depending on your country and order details.

Yes. All online payments are processed through secure and encrypted payment gateways to ensure your personal and payment information remains protected.

If your payment was unsuccessful, contact our Customer Care team at info@chocolateworld.be and we will be happy to help find a suitable solution.

Yes. All invoices are available in your customer portal, where you can view and download copies at any time.

You can find the Chocolate World Discovery Shop at Smallandlaan 4, Unit 2, 2660 Hoboken (Antwerp), Belgium.

Our Discovery Shop is open from Monday to Friday, 9:00 AM to 5:00 PM.

Yes! Everyone is welcome to visit, whether you are a chocolate professional, a hobby chocolatier, or simply passionate about chocolate.

No appointment is required — you are welcome during opening hours. For personal guidance, a product consultation or a tour of our facilities, we recommend scheduling an appointment in advance so a member of our team is available to assist you.

Yes. We offer free private parking directly in front of our building, available for all visitors and customers.

Absolutely. We are a 10-minute walk from Hoboken-Polder railway station (around 15 minutes from Antwerp Central, and about 1 hour from Brussels by train). Several bus lines stop close by and public bicycle stations are available nearby.

Our team can assist you in Dutch, French and English, with German and Spanish available on request. If you would prefer another language, contact us in advance at info@chocolateworld.be and we will gladly explore whether we can accommodate your request.

Our polycarbonate moulds do contain BPA; however they are fully EU-compliant and perfectly suitable for professional chocolate work. Designed for precision and shine, they help you achieve beautifully glossy finishes.

The Chocolate World Bundle Discount lets you benefit from volume discounts when purchasing larger quantities of selected moulds. The discount is applied automatically in your shopping cart when the required quantities are reached.

For non-magnetic CW and CF frame moulds: 1–29 moulds standard price; 30–69 moulds 20% off; 70–149 moulds 30% off; 150+ moulds 40% off. The discount is applied automatically when the required quantity is reached.

For magnetic moulds and hollow figure moulds, a 10% discount is automatically applied when purchasing 10 or more moulds.

Yes. The Bundle Discount is calculated on the total quantity of eligible moulds in your cart, so different eligible references can be combined to reach the threshold.

No. Custom moulds and bespoke projects are quoted separately and are not eligible for the standard Bundle Discount programme.

Our machines are compatible with any professional tempering-grade couverture. Dark, milk and white chocolate can all be processed successfully, provided they are suitable for tempering.

Lead times depend on the machine and configuration. In-stock machines can typically be delivered within one to two weeks; custom-built or specifically configured machines generally have a lead time of six to eight weeks. For an accurate estimate, contact us at info@chocolateworld.be.

Most Chocolate World machines are covered by a 2-year warranty. Warranty conditions may vary for certain machines or components — our team is happy to give detailed information for a specific machine.

In many cases, yes. We are happy to work with you to find the best solution for your production needs. Contact us at info@chocolateworld.be to discuss your requirements and explore the options.

Of course. Depending on the machine and your location, demonstrations may be arranged at our facilities, through one of our partners, or online. Contact us at info@chocolateworld.be and we'll discuss the possibilities.

Possibly — trade-ins are evaluated case by case. Provide details about your current machine (brand, model, age and condition) and our team will advise you on the available possibilities.